Terms of Service

These Terms are a contract between you and GIMZWARE (“SMELT”, “we”) governing your use of SMELT Studio and related services (the “Service”). By creating an account or using the Service you agree to these Terms.

You must be at least 16 years old and provide accurate information when signing up. You are responsible for keeping your login credentials secure and for all activity that occurs under your account.

You agree not to use the Service to:

• break the law, infringe rights of others, or generate malicious content;
• send unsolicited bulk messages, spam, phishing, or malware through connected integrations;
• attempt to access accounts, data, or systems you are not authorised to access;
• reverse engineer, probe for vulnerabilities (except through a coordinated disclosure with us), or disrupt the Service;
• circumvent plan limits or resell access without written consent.

When you connect a third-party service (for example Gmail, Slack, GitHub), you grant SMELT permission to carry out actions on your behalf only as configured in your workflows. You are responsible for complying with the terms of each third-party provider. The provider may impose its own rate limits, access restrictions, or data-retention rules that are outside our control.

Paid plans renew on a monthly cycle until cancelled. You can cancel at any time; cancellations take effect at the end of the current billing period and you retain access until then. Each plan includes monthly quotas for workflows, executions, and AI credits. When you reach a quota, further usage of that kind is blocked until the quota resets or you upgrade. The current quotas and prices are shown at smelt.gimzware.ai. The price shown is the total you pay: any VAT or sales tax we are required to charge is included in it and itemised separately at checkout, so the amount billed to you does not change.

One charge can arise on top of your plan price, and it is shown to you before you commit. A Business workspace includes three builder seats, and each further builder you add costs GBP 15.00 per month for as long as that person holds a builder seat. Viewers are always free. Removing a builder reduces the charge from the next billing period.

If you are a consumer in the UK or EU you have a 14-day right of withdrawal from the start of your first paid subscription. By beginning to use the Service within that window you expressly agree that performance of the contract starts immediately and you waive the right to withdraw for any period you have already used. For later months, subscription fees are non-refundable unless required by law.

You retain ownership of the workflows you build and the inputs and outputs you generate through the Service. You grant SMELT a non-exclusive licence to host, store, and process your content only to the extent needed to operate the Service. We will not train generalised machine learning models on your content.

The Service, including the SMELT brand, the Studio UI, and our documentation, is owned by GIMZWARE and protected by copyright and trademark law. Nothing in these Terms transfers any right in our intellectual property to you.

We may suspend or terminate your account if you materially breach these Terms, use the Service in a way that threatens its security or availability, or fail to pay fees.

You can ask us to delete your account at any time from your account settings. We hold it for 30 days so that you can change your mind, then erase it permanently. If you own a workspace that other people are members of, transfer it to one of them first, so that closing your account does not remove their work. Deletion revokes your integration credentials and removes your workflows, subject to the retention terms in our Privacy Policy.

The Service is provided “as is”. We do not warrant that workflow outputs will be accurate, complete, or fit for your purpose. AI-generated content must be reviewed by you before it is relied on for consequential decisions.

To the maximum extent permitted by law, our total liability to you for any claim arising out of or related to the Service is limited to the amount you paid us for the Service in the twelve months before the claim arose. Neither party is liable for indirect, incidental, special, consequential, or punitive damages. Nothing limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.

We may update these Terms to reflect changes to the Service or the law. Material changes will be notified to account holders by email and take effect 30 days after notice. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of England and Wales. You and GIMZWARE submit to the exclusive jurisdiction of the courts of England and Wales, subject to any non-waivable consumer protections that may apply in your country of residence.

Questions or notices under these Terms can be sent to [email protected].